Terms of service
Services
Services will be delivered as stated in the service level agreement.
Obligations of Business and Health Consultancy
The medical service will be carried out by qualified and registered health professionals. All activities will be under the supervision of a registered specialist in occupational medicine and trained occupational health and safety auditors.
All staff undergoes regular training to maintain and improve their skills and knowledge to ensure excellent service standards.
Confidentiality and data management
Business information will be kept with the greatest confidence.
Business and Health Consultancy is registered with the data protection agency and complies with the requirements. Our registration number with the Information Commissioner is Z9181912.
Information will be stored on paper and electronically.
Information may be used for the purposes of improving our services to clients including research.
Communication
Business and Health Consultancy will name a dedicated contact person for the contract.
Business and Health Consultancy will provide written feedback and reports as specified in the relevant agreement.
Reports will not contain confidential information without freely given written consent.
Reports will comply with legislative and regulatory confidentiality and disclosure requirements.
Intellectual property
Information remains the property of individuals or the client company. However, proprietary assessment methods, software and other tools not developed specifically for the client company under agreement remain the property of Business and Health Consultancy.
Obligations of the client
The client will
Start and end of services
The provision of services starts at the time stated in the service level agreement. It will be for the duration of 1 year (if not stated otherwise) and be for another year if not terminated 3 months before the end of the year.
Place of services
The service will be provided at the premises of the client (if not stated otherwise). Facilities will meet the requirements ensuring privacy and comfortable environmental conditions suitable for the purpose. Toilet and hand washing facilities must be available.
Costs and invoicing
The prices are per hour/medical/session/item as stated in the service level agreement. Invoices will be sent monthly in the first year and then quarterly. The costs increase by 4% per annum (if not agreed otherwise).
Invoices shall be payable within 14 days of date of issue into the account of Business and Health Consultancy as stated in the service level agreement or by cheque made payable to Business and Health Consultancy.
Payments received within 7 days attract a 2% discount.
Late payment will attract a late payment fee of 8% p.a. above Bank of England base rate calculated on a daily basis starting 16 days after the date of invoice (permitting 14 days plus 2 days for delivery). In addition, we will exercise our statutory right to levy late payment penalties of £40 for amounts up to £1000, £70 for amounts from £1000 to £10000 and £100 for amounts above this.
Legal costs to recover payments shall be borne by the client.
Cancellation of agreed appointments
Business and Health Consultancy offers the opportunity to cancel arranged appointments.
Cancellations will be chargeable as follows:
| 4 weeks and more prior the appointment | 0% | |
| 3 weeks or more | 20% | |
| 2 weeks or more | 50% | |
| 1 week or more before the appointment | 75% | |
| less than 1 week | 100% |
Not attended appointments will be charged in full.
Changes
Business and Health Consultancy deserves the right to update their terms of service at any time. For your own benefit you are advised to print of a copy for your own records. Customers have the obligation to review changes in the published terms regularly.
VAT registration
VAT registration number is 885 2628 85